Privacy Policy

1. Introduction

LetsMenu is a cloud-based restaurant digital menu platform operated by HashCodeLab ("LetsMenu", "we", "our" or "us"). This Privacy Policy applies to our website, customer dashboard, NFC-enabled products, QR menus, mobile-optimized web applications and related services.

By using LetsMenu, creating an account, subscribing to our services or accessing a restaurant menu powered by LetsMenu, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with LetsMenu, we may collect information including:

• Name
• Email address
• Phone number
• Business or restaurant name
• Business address
• GST details (if applicable)
• Billing information
• Subscription details
• Payment transaction references
• Restaurant menu information
• Product photographs uploaded by you
• Customer support communications
• IP address
• Browser type
• Device information
• Approximate location based on IP address
• Usage analytics
• Menu scan statistics
• QR code and NFC interaction logs

3. How We Use Your Information

LetsMenu uses the information we collect to provide, operate and improve our services. Your information may be used for the following purposes:

• Create and manage your LetsMenu account.
• Process subscriptions and hardware orders.
• Generate digital restaurant menus.
• Provide NFC standees and QR menu services.
• Authenticate users and protect accounts.
• Respond to enquiries and customer support requests.
• Send invoices, payment confirmations and renewal reminders.
• Improve platform performance and user experience.
• Generate analytics for restaurant owners.
• Detect fraud, abuse and security incidents.
• Comply with applicable legal obligations.

4. Information Sharing

We do not sell your personal information.

We may share information only when necessary with:

• Payment gateways for processing transactions.
• Cloud hosting providers that securely host our platform.
• Email and communication service providers.
• Government authorities where disclosure is required by law.
• Professional advisers such as accountants or legal counsel where necessary.

All third-party service providers are expected to process information only for providing services to LetsMenu.

5. Cookies & Analytics

LetsMenu uses cookies and similar technologies to improve website functionality, remember preferences and analyse website usage.

Cookies may be used for:

• User authentication.
• Session management.
• Website security.
• Remembering preferences.
• Performance monitoring.
• Anonymous traffic analytics.

You may disable cookies through your browser settings, although certain features of the platform may not function correctly.

6. Restaurant Data

Restaurant owners remain responsible for the accuracy of menu information uploaded to LetsMenu including prices, ingredients, allergen information, nutritional information and food descriptions.

LetsMenu merely hosts and displays restaurant content on behalf of restaurant owners.

7. Payment Information

Online payments are processed through trusted payment gateway partners.

LetsMenu does not store your complete debit card, credit card or UPI credentials on its own servers.

Payment providers maintain their own privacy and security policies.

8. Marketing Communications

We may occasionally send product announcements, security notices, renewal reminders, feature updates and promotional offers.

You may unsubscribe from promotional emails at any time. However, important service notifications relating to your account may still be sent.

9. Data Security

We implement commercially reasonable administrative, technical and organisational safeguards to protect your information against unauthorised access, misuse, alteration, disclosure or destruction.

• Encrypted HTTPS connections
• Password protection
• Secure server infrastructure
• Access controls
• Regular software updates
• Monitoring for suspicious activity

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Inactive customer accounts may be archived or permanently deleted after a reasonable period unless longer retention is required by applicable law.

11. International Access

LetsMenu primarily operates in India. If you access our services from another country, your information may be transferred to and processed in India where our systems are operated.

12. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold.
• Correct inaccurate information.
• Update account details.
• Delete your account where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information regarding how your personal data is processed.

We may require reasonable verification of identity before processing certain requests.

13. Children's Privacy

LetsMenu is intended for use by restaurant owners, business operators and adults. Our services are not directed towards children under the age of 18 years.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can remove the information where appropriate.

14. Third-Party Services

Our website and platform may contain links to third-party websites, payment gateways, social media platforms or external services.

These websites operate independently of LetsMenu and have their own privacy policies. We are not responsible for the privacy practices or content of third-party websites.

15. Data Accuracy

Restaurant owners are responsible for ensuring that the information they upload to LetsMenu is accurate, complete and kept up to date.

LetsMenu is not responsible for inaccuracies in restaurant menus, pricing, food descriptions, allergens, nutritional information or promotional offers provided by restaurant owners.

16. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately if you suspect unauthorized access to your account.

LetsMenu cannot be responsible for losses arising from failure to safeguard your login credentials.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable law or business practices.

The updated version will be published on this page together with the revised "Last Updated" date.

Your continued use of LetsMenu after any updates constitutes your acceptance of the revised Privacy Policy.

18. Compliance with Indian Law

This Privacy Policy is intended to comply with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (when applicable), and other laws governing data protection and electronic commerce in India.

19. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Thank you for trusting LetsMenu. We value your privacy and are committed to handling your information responsibly, securely and transparently.